Refund policy
Returns
Direct Purchases Only
This return and refund policy applies to products purchased directly from kantoaudio.com. If you purchased your Kanto product from an authorized third-party retailer, please contact that retailer first — returns and refunds for those orders are handled through the retailer under their own policy.
30-Day Returns
You have 30 days after receiving your item to request a return for a full refund. To be eligible, your item must be:
- in the same condition you received it, unused and like-new;
- returned in its original packaging with all included accessories; and
- accompanied by your receipt or proof of purchase.
Returns that are not in original packaging are subject to a 15% restocking fee. Items returned used, damaged, or missing components may be refused.
Start Your Return — Authorization Required
Contact us at support@kantoliving.com to request a Return Authorization (RA/RMA) number before sending anything back. Returns received without an RA/RMA cannot be accepted. Once approved, we’ll send you return instructions.
Return Shipping
You are responsible for return shipping costs on change-of-mind returns. Once your return is approved, our Customer Service team will provide the appropriate return location and shipping instructions based on the country where your order was purchased.
We recommend using a trackable, insured shipping service. Kanto is not responsible for returns that are lost or damaged in transit.
Damaged, Defective, or Incorrect Items
Inspect your order on arrival and contact us right away if an item is defective, damaged in transit, or not what you ordered. In these cases we cover return shipping and will repair, replace, or refund — this is separate from the change-of-mind policy above.
Exchanges
The fastest way to get what you want is to return your item and, once the return is approved, place a new order for the replacement.
Non-Returnable Items
Gift cards and clearance / final-sale items can’t be returned.
Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval and you haven’t received your refund, contact us at support@kantoliving.com.