Thank you for shopping with Kanto Audio. This policy outlines our delivery and return procedures, including where we ship, what to expect after placing an order, and how to request a return. If you’re not completely satisfied with your purchase, you have 30 days from delivery to request a return for a full refund, subject to the terms outlined below.

Delivery

Where We Ship

We ship within Canada and the United States. Canadian orders ship from our Langley, BC facility and US orders ship from our Burlington, WA facility, so your order always ships domestically — you’ll never pay cross-border duty or brokerage fees. We do not ship internationally at this time.

Standard Shipping

• Orders $99.99 and over (CAD in Canada, USD in the US): free standard shipping.
• Orders under $99.99: a single flat shipping rate of $15 CAD / $15 USD. This rate is the same everywhere we ship, so a customer in Toronto pays the same as one in Vancouver — no one is penalized for distance.

For free and flat-rate standard shipping, Kanto selects the carrier and service.

Express Shipping

Express delivery is available as an option at checkout on every order. Express is priced from live carrier rates (UPS and FedEx) based on the size and weight of your items and your delivery address, so you’ll see the exact cost before you complete your order.

Order Processing

Orders are typically processed within 1–3 business days. You’ll receive a shipping confirmation with tracking as soon as your order leaves our facility. Delivery time depends on your location and the service selected.

Delivery Estimates and Risk of Loss

Delivery estimates are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other events outside our control. Title and risk of loss pass to you once we transfer the products to the carrier.

Lost or Damaged Shipments

We’re sorry your order didn’t arrive as expected. Please contact our team at support@kantoliving.com with your order number and photos of the packaging and/or product. Our team will help determine the best next step.

Returns

Direct Purchases Only

This return and refund policy applies to products purchased directly from kantoaudio.com. If you purchased your Kanto product from an authorized third-party retailer, please contact that retailer first — returns and refunds for those orders are handled through the retailer under their own policy.

30-Day Returns

You have 30 days after receiving your item to request a return for a full refund. To be eligible, your item must be:

• in the same condition you received it, unused and like-new;
• returned in its original packaging with all included accessories; and
• accompanied by your receipt or proof of purchase.

Returns that are not in original packaging are subject to a 15% restocking fee. Items returned used, damaged, or missing components may be refused.

Start Your Return — Authorization Required

Contact us at support@kantoliving.com to request a Return Authorization (RA/RMA) number before sending anything back. Returns received without an RA/RMA cannot be accepted. Once approved, we’ll send you return instructions.

Return Shipping

You are responsible for return shipping costs on change-of-mind returns. Once your return is approved, our Customer Service team will provide the appropriate return location and shipping instructions based on the country where your order was purchased.

We recommend using a trackable, insured shipping service. Kanto is not responsible for returns that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Inspect your order on arrival and contact us right away if an item is defective, damaged in transit, or not what you ordered. In these cases we cover return shipping and will repair, replace, or refund — this is separate from the change-of-mind policy above.

Exchanges

The fastest way to get what you want is to return your item and, once the return is approved, place a new order for the replacement.

Non-Returnable Items

Gift cards and clearance / final-sale items can’t be returned.

Refunds

Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval and you haven’t received your refund, contact us at support@kantoliving.com.

Contact

Questions about shipping, returns, or your order? Visit our Contact page or email us at support@kantoliving.com.

Get in Touch →