Shipping policy
Delivery
Where We Ship
We ship within Canada and the United States. Canadian orders ship from our Langley, BC facility and US orders ship from our Burlington, WA facility, so your order always ships domestically — you’ll never pay cross-border duty or brokerage fees. We do not ship internationally at this time.
Standard Shipping
- Orders $99.99 and over (CAD in Canada, USD in the US): free standard shipping.
- Orders under $99.99: a single flat shipping rate of $15 CAD / $15 USD. This rate is the same everywhere we ship, so a customer in Toronto pays the same as one in Vancouver — no one is penalized for distance.
For free and flat-rate standard shipping, Kanto selects the carrier and service.
Express Shipping
Express delivery is available as an option at checkout on every order. Express is priced from live carrier rates (UPS and FedEx) based on the size and weight of your items and your delivery address, so you’ll see the exact cost before you complete your order.
Order Processing
Orders are typically processed within 1–3 business days. You’ll receive a shipping confirmation with tracking as soon as your order leaves our facility. Delivery time depends on your location and the service selected.
Delivery Estimates and Risk of Loss
Delivery estimates are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other events outside our control. Title and risk of loss pass to you once we transfer the products to the carrier.
Lost or Damaged Shipments
We’re sorry your order didn’t arrive as expected. Please contact our team at support@kantoliving.com with your order number and photos of the packaging and/or product. Our team will help determine the best next step.